Privacy
Privacy notice.
How Nexus Nova handles personal data when you visit novaguide.io or contact us through it.
This notice takes effect on 23 October 2026.
1Who we are
Nexus Nova Ltd is the controller of the personal data collected through this website.
- Company
- Nexus Nova Ltd, registered in England and Wales, company number 13906254. Registered office: 83–85 Baker Street, Marylebone, London W1U 6AG.
- ICO registration
- ZB349922
- Data protection officer
- admin@nexusnova.co.uk
2What this notice covers
This notice covers the novaguide.io website and its contact form. Nova Guide, the product, handles data under each organisation’s agreement with Nexus Nova. What it records about staff is set out on the Security and data protection page.
3Visiting the site
The site sets no cookies, stores nothing in your browser, and uses no analytics or tracking. Its fonts and images are served from the site itself, so your visit is not shared with any other service.
The site is hosted by Vercel. To deliver pages and protect the site, Vercel processes the technical details that every web request carries, such as your IP address, the page requested and your browser’s name and version, and keeps them in its logs for a limited period.
Vercel keeps these logs for 30 days. Vercel also uses some of this information for its own purposes, such as running and securing its service, as described in Vercel’s privacy notice.
4The contact form
What we collect
Your name, job title, organisation and work email address; your phone number if you give it; what you would like from us; and your message.
Why
To reply to your enquiry and, where you ask, to arrange a demonstration or send the assurance documents.
Lawful basis
Our legitimate interest in replying to enquiries about Nova Guide that people send us.
How it is handled
When you send the form, a function hosted by Vercel in London checks it and emails it to Nexus Nova’s website mailbox, which IONOS hosts. The website keeps no copy. Please do not include patient information in your message.
How long we keep it
We keep enquiries in our mailbox for 12 months after our last exchange with you, and then delete them. If your enquiry leads to an agreement with your organisation, we keep the correspondence with the records of that agreement.
5Who handles it for us
- Vercel Inc.
- Hosts the website, including the function that sends the contact form.
- IONOS
- Hosts the mailbox where enquiries are received.
Vercel is based in the United States, and personal data may be processed there.
Vercel Inc. is certified under the EU–US Data Privacy Framework and its UK Extension, which UK law recognises as giving adequate protection to personal data sent to certified US organisations. Vercel’s data processing addendum also includes the UK International Data Transfer Addendum to the EU standard contractual clauses.
6Your rights
You can ask for a copy of your personal data, and ask us to correct it, delete it, restrict how we use it or stop using it. In some cases you can ask for it to be transferred to you or to another organisation. To use any of these rights, contact our data protection officer at the address above.
You can complain to us about how we have handled your personal data, using the same address. We acknowledge a complaint within 30 days.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
7Changes to this notice
When the way we handle personal data changes, we update this notice and the date below.
Last updated: 23 October 2026.